The Alamo Travel Group has been in business for over 30 years! We are a full service travel agency headquartered in San Antonio, Texas and serve our clients with Worldwide Travel Services that include family vacations, group travel, cruises, getaways, Destination Weddings and honeymoons through our longtime, solid relationships with the best-rated airlines, cruise lines, resorts, spas, hotels and leisure destinations around the globe.

In 1982, our President Patricia Pliego Stout opened the original San Antonio, TX office with the goal of establishing life-long relationships with our customers, their families and their businesses through providing exceptional service. As a relative newcomer to the United States from Mexico, Alamo Travel Group was her way of pursuing her own American dream, and has given this business her all.

Today, thanks to many of those original customers, many new ones, and our wonderful employees, that dream has come true, as we have grown to operate several offices across the United States. We still provide the same excellent service, at reasonable prices, that motivates our customers to come back to Alamo Travel again and again.

As an American Express Travel Representative, you can feel confident you are dealing with a professional, highly reputable company. Also as an American Express Representative we have the purchasing power with our preferred suppliers and the best value for your vacation and added products and services. For American Express cardholders you have the added advantage of paying all or part of your vacation with Membership Rewards. We have a convenient store front for our local customers to meet with us personally and can also provide worldwide personal service to all our clients. A plus for our customers is that we have bilingual agents who can communicate well with suppliers in Mexico and Latin American countries.

Now that many travelers find themselves overwhelmed with so much information online and more questions than answers, it makes sense to have travel experts on your side. We invite you to choose Alamo Travel Group to help plan your next trip, and see what a difference we can make for you!

How does booking a trip with Alamo Travel Group work?

Now that you know a bit more about our company, you may ask what's the difference of booking my trip with Alamo Travel Group? We understand that booking simple flights or routine hotel reservations can be done online. The difference of working with a travel consultant is having someone that is there every step of the planning process until your return. As travel consultant's we are here to assist you during the decision making process by matching your travel needs and dates with the most appropriate destinations, accommodations and any activities or tours. While we always search for the most competitive rates from our suppliers our bottom line is to assist you making the best purchasing decision for your travel needs.

Planning Your Vacation

Our relationship with our clients is very important to us and it helps when our first time clients get a better vision of what the planning process entails. As with any client/consultant relationship you are a very important piece and getting the right information from you in the beginning helps us create the best vacation for you. Below you may find answers to some of the questions we get asked frequently.

To help us create your vacation experience we begin with a discussion of what you have in mind. Our travel consultants will ask questions regarding preferences, travel experience, who all will be joining you on your trip and ultimately what activities you are planning to do on your vacation. One of the major differences between us and an online booking engine is that from the very beginning we get a sense of what you are envisioning and no booking engine can replace the knowledge and personal touch of a travel consultant.

After listening to your conversation, our travel consultants will begin outlining ideas and suggestions for you. At this time you may also want to consider and discuss your budget. The more realistic you are about your budget the better our travel consultants can meet your criteria. One of the biggest misconceptions people have about travel consultants is that they are trying to sell you travel. As travel consultants our goal is to guide into the best vacation at the best rates available. While online may seem "convenient and easier" to book, the ultimate goal is for your vacation to be convenient and easy once you arrive not the other way around.

For itineraries where the client is looking to customize their own trip and travel more independently, our travel consultants will request a planning fee upfront for the in-depth research and customizing all components together. If you decide to engage our services after the initial consultation, our travel consultants will begin researching and putting together some options for your review. Since we are factoring many items you may have not thought of, this review process may take a little back and forth in making changes to ultimately customize the best vacation for you.

Once we create the travel itinerary you had envisioned we can collect a deposit to book your reservation. Deposits vary from destination and travel partner and final payments are usually due 60 days prior to departure. About 30 days prior to travel we will receive your travel documents; which contain all confirmation numbers, key contact information, destination information and travel protection details. At this time we schedule an appointment to go over these documents and also answer any questions you may have.

We hope to have answered most of your questions on the difference of planning your trips with Alamo Travel Group on your side. Our local office does accept walk-ins but we urge new and existing clients to schedule a call or a visit to our office with one of our travel consultants to ensure they are available go over your travel needs. Give us a call today and see what a difference we can make for you!

The Alamo Travel Group is a member or accredited by the following travel industry organizations:

 

The American Society of Travel Agents is the world's largest association of travel professionals. ASTA provides our staff with continuing education and training. Our Leisure Department Travel Consultant, Mary Jo Salas, is Vice President of the Southwest Region of ASTA.

  Alamo Travel is a member of the Society of Government Travel Professionals, and Alamo Travel's President, Pat Stout, is a past board member.
  ARC (Airline Reporting Corporation) provides Alamo Travel with business process and financial management tools and powerful data and analytics. Nearly 16,000 travel agencies and 190 airlines use ARC's settlement services. ARC is the travel industry's gold standard of accreditation.
 

IATAN (International Airlines Travel Agent Network) promotes professionalism, administer meaningful and impartial business standards, and provide cost-effective products and services that benefit the travel industry.

 

CLIA (Cruise Lines International Association) is the world´s largest cruise association and is dedicated to the promotion and growth of the cruise industry.

  Alamo Travel also has an impeccable credit record. Click on the BBB logo to look at our record and our A+ ranking.

 

 

  
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