Information Collection and Use
Use of this Website
To use this website, you may be asked to provide your name, email, credit card and other personal information to purchase travel services. We do not disclose or sell your information to third parties. We may use this information to contact you about travel services, promotions and surveys we send for quality of service assurance purposes.
The Alamo Travel Group, LLC is the sole owner of information collected on AlamoTravel.com and collects personally identifiable information from our users at several different points on our Website.
If you purchase travel services from us, we request certain personally identifiable information from you including your name, email address, phone number, and date of birth.
We use this information for billing purposes and to process travels services, including bookings, reservations and insurance. If we have trouble processing your request for travel services, we will use this information to contact you.
We may send you regular updates about the services you have purchased. In order for us to communicate those updates in the timely manner, we will use the contact information provided to us.
Surveys or Contests
From time-to-time, we may provide you the opportunity to participate in surveys or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary, and you, therefore, have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address), and demographic information such as zip code.
We use this information to further improve upon the quality of our customer service, and enhance the visitor experience on our website.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. The Alamo Group Travel, LP, stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at to request that we remove this information from our database.
Communications from the Site
Special Offers and Updates
We will occasionally send you information on the latest deals and specials available. Out of respect for your privacy, we present the option for you to Opt-Out of receiving these communications.
We may develop a newsletter if the future; if so, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe or "Opt-Out."
We will send you announcements strictly related to your travel services on rare occasions when it is necessary to do so. For instance, if our website is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to contact our Call Center at 210-593-0084.
Based upon the personally identifiable information you provide us, we may send you a welcoming email to verify your contact information. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, SMS, Chat, instant messenger or fax in accordance with your wishes.
We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a "profile" of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
Sometimes it may be required for us to share your profile with our suppliers (who are prohibited from contacting you) in order to accurately fulfill your order for travel services and services related to your travel.
Supplementation of Information
In order to provide certain services related to travel reservations and bookings to you, we may on occasion supplement the personal information you submitted. At times, we may use Third Party software to verify your identity and address, in order to process your requests.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information about our user base with our partners, research companies and other entities. This information does not identify individual users. For example, we have worked with a research company to conduct a Time and Motion study to track how long we spend on each portion of the bookings and reservations process so we more accurately staff our Call Center. We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information:
We do not share Personally Identifiable Information with Third Parties unless it is necessary to process your travel services. For example, if you request insurance, we share your information with our insurance company, Allianz. However, this Third Party is prohibited from contacting you directly.
Third Parties, Service Providers and Agents
We use an outside Call Center to handle calls from customers during non business hours. This action is necessary because we want you to have access to a travel consultant at all times should you experience flights cancellations or if you simply want to make changes to your travel plans during non working hours. These companies do not retain share, store or use personally identifiable information for any other purposes.
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website, but foremost to provide you with quality service.
Should we choose to send you newsletters or other promotional materials, we will always give you the option to "Opt-Out" so that you will not receive these materials in the future.
You will be notified when your Personal Identifiable Information is collected by any third party that is not our partner, service provider or agent, so you can make an informed choice as to whether or not to share your information with that party.
As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to Personally Identifiable Information.
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."
Third Party Advertisers
We do not allow third-party advertisers on this website.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by The Alamo Travel Group, LP. Please be aware that we, The Alamo Travel Group, LP, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Website that collects Personally Identifiable Information. This privacy statement applies only to information collected by this Website. For example, if you click on the Better Business Bureau icon to learn about The Alamo Travel Group's good credit standing, we are not responsible for the content of information and collecting information practices of the Better Business Bureau's Website.
Access to Personally Identifiable Information
If your Personally Identifiable Information changes, or if you no longer desire our services, you may correct, update, delete or deactivate it by contacting us by telephone at 210-593-0084.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can send email us at firstname.lastname@example.org.
In the event The Alamo Travel Group LP goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personally Identifiable Information will likely be among the assets transferred. You will be notified via email or prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.